Delivery and Returns
Most orders are despatched within 2 working days. If you have not received your goods within 5 working days then please contact us at firstname.lastname@example.org
Orders out with the UK may take longer. If we anticipate any delay beyond this we will let you know.
UK Postage Charge for orders under £50: £3.95*
UK Next Day Delivery Charge: £7.95*
EU Postage Charge: £9.00*
Rest of the World Postage Charge: £12.00*
* Please note these charges apply to parcels weighing no more than 2kg.
Our products are lightweight so this covers the majority of dispatches.
Shipping outside the EU may incur additional import duties or customs charges.
We advise you to contact your local customs office for more information.
(Your delivery will require a signature, if no one is available to sign a card will be left so you can arrange delivery at a later date.)
If you are not satisfied with the merchandise you receive then we’ll happily exchange or refund it for you.
Please contact us at email@example.com, within 7 days of receipt of goods, to arrange a return order. We can only accept items returned in their original condition, unused and with their original packaging, tags etc.
We will refund you within 30 days of the receipt of your returned goods.
Customers are responsible for the cost of returning or exchanging goods.
DESCRIPTION OF GOODS
Due to the natural handcrafted process involved in creating our products small variations of colour or size may occur. Personally we believe that adds a unique character to our items which we hope you will appreciate and enjoy.